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By Administrator

Posted on October 21, 2020

Interview with a Bestselling Author, Regenerative Leadership Specialist, Marketing Strategist. Keynote speaker & Human Connector. Mimi Nicklin

In an interview with KnoWho Market, Mimi Nicklin a Bestselling Author, Regenerative Leadership Specialist, Marketing Strategist. Keynote speaker & Human Connector, answered some of our sizzling questions.




1. Introduce yourself to our audience. Tell us who you are and what you are currently focused on.

I am the bestselling author of Softening The Edge, a book that looks at the Empathy Deficit the world is struggling with and how we can create more high-performing, emotionally intelligent, and culturally inspiring places to work. I am also the host of the Empathy for Breakfast Show and the Secrets of The Gap podcast, a speaker, writer, and creative consultant. 


2. How would you define your professional mission? 

We are facing economic, social, and political crises in nearly every corner of our planet, and the impact is that people have been divided and disconnected. We have loneliness endemic, 330,000,000 people with depression, and the highest suicide rates for over fifty years. The tipping point is now and my mission is to inspire change in our increasingly low empathy world.


3. What qualities does it take for someone to be successful in your line of work? 

Passion, patience, creativity, and tenacity!


4. What is one of your most memorable career accomplishments? 

Editing and publishing my current book during a global pandemic has certainly been an incredibly proud accomplishment for me and seeing my book on the shelves talking about a topic so critical to humanity's recovery will always be something I proudly remember being part of.


5. What are some career challenges on your radar?

Accomplishing the empathetic ripple I am looking to achieve without being able to be socially connected in public environments has been tough. The process of launching a book without the planned book tours and signings, talks, and events has certainly been a challenge but it has also meant ever more creativity in taking on these challenges in the virtual world.


6. What is the most rewarding part of your job? 

Every time someone emails me after a lead a keynote or a training session and tells me I have inspired them in a new way or that I have changed their perspective and energy for their work and leadership. I recently had a three-time cancer survivor tell me that of all her investment in inspirational motivation my message was the most important message the world needs today - not just emotionally but for the protection of our physical health. It is in those moments that you run forward at a whole new pace.


7. What legacy do you hope to leave through your work? 

From politicians to doctors, CEOs to activists, so many of us are significantly misunderstanding the powerfully impressive role increased empathy could be having on society, our businesses, and our organizations at large - particularly in a post-COVID-19 world, when we will see a need to develop our innate ability to leverage empathetic connection on a far more wide-reaching scale. The lack of doing so threatens our social fabric, our corporations, and the future of generations to come. I hope to be part of inspiring the change.


8. What is the best career advice you ever received? 

That growth follows passion and that speaking your truth can never be the wrong decision – clients and colleagues respect those that have a differing opinion for smart reasons. Be true to you and success will find you.


 






By Faisal Sajwani

Posted on October 18, 2020

The Concept of Success

What is success? And can it actually be defined objectively? In my opinion, success is a subjective concept, as in each person defines it based on his or her goals and perception. Hence, the term itself should be considered as inherently ever-changing in relation to the individual and their particular stages in life. That being said, even when it comes to the individual, the concept itself keeps on evolving as they progress. As such, the main purpose of this article is to touch upon the concept of success starting with its development from the early up to later stages in life along with looking into the factors that can hinder it. 

To begin with, the meaning of the term “success” keeps evolving as we go through the journey of what is called “life”. At the early stages, in other terms “childhood”, the concept can embrace a different meaning. For instance, what is considered to be success for a child can be as simple as learning to ride a bike, getting their first performance star in class, or even winning a soccer match. Although this might be considered as naive to an adult, it rather exemplifies the core nature of the term. Moreover, heading to the primary stages of adulthood, an individual’s perspective changes, in which they start looking at success from a slightly progressive point of view. This can be expressed by the example of graduating high school or getting accepted to the desired university or college. As such, what needs to be acknowledged here is the fact that success pertains to the individual human being along with their distinctive aspirations, even when it comes to being at a particular stage. Furthermore, as the person moves forward in life, the term itself keeps on changing based on the level or phase that they are in. For example, let’s say an individual recently graduated university or college, now they have a dream job to chase after or even start their own business. As such, pursuing that goal and achieving it is what defines success to them. And as you go on chasing other ventures in life, you are bound to open up other doors and the process continues. Hence, this hunger and persistence for success never fades away unless you stop striving to achieve your goals. Fundamentally, the term “success” is a continuous process that is fueled by an individual’s own motives and goals. Therefore, going through the different stages of life, we can clearly see that there is a constant change in the term that does not only pertain to the stages themselves, but also to the individual. 

Going on, I would now like to touch upon the idea that success should be constrained to a certain criteria or category. It is here that I as an individual strongly disagree with this perception. In my point of view, there should not be a standardized criterion that determines if individuals are to be successful or not. Because, this completely neglects the fact that each person is unique in their own way and that they have different talents and aspirations in life. As such, if a person does not graduate high school or university, then that does not mean that they are bound to be a failure, rather they just chose the path that is more suitable for them. That being said, we all have our own paths, and recognizing what is ours to take and what is not simply directs us towards our own success. At the end of the day, even Albert Einstein was considered to be a failure in school, yet he is considered to be the main contributor to the scientific field and also recognized as an icon of intelligence. The point being taken here is that individuals cannot be forced to fit in a specific category in order to determine the course of their career or life. There should be a consideration for the fact that there are 7 billion individuals in this world, each with different preferences, goals, and dreams in life. Hence, constraining or ruling them out just because they do not fit in a particular criteria means the possibility of depriving the world from great inventions and life-changing ideas.

Moving forward, the next point I would like to talk about is limiting success to a period of time or stage in life. As I clearly state, individuals should not be at a certain level or stage in order to determine whether they are to be successful or not. They do not have to enter university, graduate, and get a job at a particular age just because society expects them to do so since every individual has their own path in life. While some achieve theirs at an earlier stage, others have theirs at different or later timings. Hence, as a society, we need to acknowledge the fact that human beings are bound by their own paths, aspirations, and timings. So, what can take one person to achieve does not necessarily have to apply on the other, even when it comes to their own goals since each has their own agenda. 

In addition, although society has progressed throughout time, nevertheless it is still clinging to views that limit its own success and development. That being said, the notion that success comes with age and experience is one of those views. In fact, what this point completely lacks is the understanding that age and experience are not always correlated. For instance, an individual can work in a specific field for decades and not necessarily have the proper tools to do the job based on the changing demands and factors in today’s world. So, it is up to the person to catch up with the world and keep updated with the vast amount of information that is available out there. As such, many will argue that theory can never replace an actual job experience, and I do agree with that. However, we cannot rely solely on experience since it does not provide a clear indication that the years spent on the job were actually developmental. Thus, what is to be pointed out is that there are many factors to consider when it comes to looking upon an individual in terms of career or personal accomplishment and success. Most importantly, we should make sure that all are being considered equally and that there are no preferences based on society’s common view. 

Moreover, it is apparent that not only until recently that society started recognizing young successes among the world listings. This is due to the long-lasting view that major and life-changing successes are only obtained with significant experience. For instance, let’s take the example of Forbes magazine top billionaires, we can see that most of the individuals that are on the list are at a later stage in life, and there are only a handful of them who are under the age of 30. However, with the introduction of young self-made billionaires, we are starting to see a trend of more successful youths entering the list. The reason behind it is the change in perception of society, which created a much more convenient motive and path for individuals to create their own businesses and achieve life-changing accomplishments at an early stage. Thus, it is evident here that broadening the perspective of society and letting go of common perception can induce individuals to come up with world-changing ideas and achievements. As such, the goal is to make sure that we are not being attached to old perceptions in an ever-changing world where there is a sea of untapped talent and potential ready to strive. In fact, we as a society should make sure that our youths have the proper tools and opportunities to strive and achieve in this fast-growing world. 

In conclusion, the term “success” can be defined in many ways since it is the individuals themselves who create it and not the other way around. Therefore, as we had a look at the evolution of the term and the factors that facilitate or limit its occurrence in society, I shall say that we as a society need to encourage individuals to achieve whatever they desire and not discourage them by deeming it as unrealistic or impossible. Because, looking back at history, a lot of the things that we use today were considered to be impossible back then. This can apply to the Internet, smartphones, cars, airplanes, and the list goes on. Hence, to conclude, the most important thing for us to do as a society is to make sure that every individual has the opportunity to create his or her own successes. It is only by then that society would truly develop and reach its full potential. 


By Faisal Sajwani

Posted on October 18, 2020

THE POWER OF THE MIND: THE KEY TO SUCCESS

People have always neglected the importance and power of the mind. This is prevalent in the notions that they use in terms of the connection between hard work and success. It is believed that hard work always results in success, which entails that these two are mutually exclusive. However, what this type of perception lacks is the strong influence of the human’s brain and thoughts to the process, which in my opinion is a vital element into achieving anything in life. Hence, I would like you to join me in this journey to clarify step by step how the mind is the key to success.

Let’s start with the brain. Think of it as a force field transmitting energy, which in this case is thoughts, and it is these exact thoughts that are being put out there in the universe to attract the like. Now, what people tend to understand here is that each thought is separate and independent from the other, which is far from reality. Thoughts are all interconnected and it is always that the strongest and most dominant ones prevail. That being said, whenever you feed your mind with positive energy and ideas, it will start on exerting that exact energy. This also works the other way around when you start feeding your mind with negative thoughts and letting them dominate. As such, that’s when you will start attracting the negativity.

Moreover, let’s take this a step further by asking this question: Why is it when you wake up in the morning feeling like you’re in a bad mood, then going on through the day you notice things getting worse? This is because the dominant thoughts in your head are reflecting and attracting such negativity. Now the next question is: how do I change that? The answer is quite simple but easier said than done. So, you wake up in the morning feeling that you are not in the right mood or possibly angry. What I recommend you to do is to make yourself aware of that exact moment. Start by asking yourself why am I in a bad mood? Most of the time, people fail to have a valid answer for it. Hence, what you have achieved in this moment is awareness, or what is called “emotional awareness”. It is here where you made yourself realize that there is no valid reason to be in such state. Thus, the next step for you to do is simply change that by telling yourself that you wouldn’t let a random thing dictate how the rest of your day will go on. But, what if you have a valid reason for being that way, maybe you had an argument the night before or you feel demotivated into heading off to a job that you don’t really like. Then, the next step to take is asking yourself: “Is feeling this way be able to change anything?” If the answer is no, then you get yourself aware that negative feelings usually tend to make the situation worse. So, you can either list the things you can do to improve your situation or simply find yourself a reason to keep you going, an end goal. In fact, there are many techniques you can use today to get yourself aligned with what you want to achieve in life; however, none of them teach you how to adjust your brain towards such goal or achievement. In addition, if you feel like you are unsatisfied with your current situation, then don’t simply try to drag it on thinking that it will just go away by itself. All you need to do is make yourself aware of it. Once that is done, then you can put an action plan into how to change your situation to the better.

Furthermore, now that I have gone through the concept of emotional awareness, I would like to head to the next step in the process, which is: how to get your mind in the right direction of achieving your goal? So, once you get into developing an action plan with clear steps on how you will go on to achieving your end goal, all you have to do is live by it. By doing that, you have entered a state of mind that will help create a flame inside of you, which is known as motivation. Once that has been established, it is up to you to feed your mind with positive thoughts and keep that flame growing bigger and bigger. However, no matter what happens in the way, never let your doubts or negativity tip the balance, because once that happens, you will be creating a chain of reaction that will either block you from going on or get you back where you started. Hence, always keep on going and trust that each step you take is getting you closer to your end goal. And, if you hit a setback and feel like giving up, then think of the exact reason that got you started from the beginning.

Going on, I would like us to look at the different techniques that you can use to keep yourself focused in the game. The tricky part here is to find what suits you best, because one technique might work for some but not others. So, try some of them and see how you respond to each. Once you got that covered, then you can train yourself into making it a habit. In fact, I can share with you one technique that works for me, which is meditation. I believe that meditation gives us access to certain areas in our brain that are otherwise difficult to reach while being engaged in our day-to-day life. The reason for seeing it that way is that our brain gets very routinized with what we do during the day, which eventually creates a chain that keeps on repeating itself. Thus, by meditating, you are redirecting your brain to a different path that has been innate. Once you re-introduce it to such path, you will start seeing a new sequence of thoughts appearing. And, as you start meditating regularly, your brain will learn to open up all the paths, which will ultimately create a never-ending chain of thoughts. That being achieved, you have now gained access in which you can re-direct your brain to any direction you would like. Hence, all that’s left is hard work and determination, in which the latter is already in its motion with the flame of motivation striving within you.

As I conclude this article, I would like to say that success does not simply rely on hard work only, not when the mind is the main guiding factor that gives it the momentum it needs to prevail. As such, it is we who create our own reality, and having control over the power of the mind means access to the ability to achieve whatever and reach wherever in life. Whether it was happiness, wealth, or success, it is all within your reach, and if you believe it is truly yours, then all you have to do is claim it. Finally, I hope that whatever has been shared previously would be a guide to achieving your dreams and goals.

By Administrator

Posted on August 24, 2020

Interview with a TEDX Speaker, Keynote Speaker, Author, Certified Life Coach and the Founder of Train My Brain, Anish Baheti.


In an interview with KnoWho Market, Anish Baheti a TEDx Speaker, Keynote Speaker, Author, Certified Life Coach, and the Founder of Train My Brain, answered some of our sizzling questions.


Born in India and made in Australia, Anish Baheti is a qualified Chartered Accountant (IND), an MBA in Accounting & Finance (AUS), a Certified Life Coach (AUS), Certified Trainer & Assessor (AUS) and a Certified Practitioner for Brain Mapping (UK).

As the founder of Train My Brain® (IND) & Concepts Coach® (AUS), Anish has, delivered thousands of entertaining, energizing and engaging sessions for educational institutions, corporates, business owners, CEO’s, women entrepreneurs, sportsperson, professionals & students.

Anish’s journey turned his life upside down, from working for blue-chip brands to finding his calling. Reflecting now, he feels the change was super challenging but extremely fulfilling.

Keynote Speaker Anish Baheti holds simplified & inspiring talks on the following topics:


* Build Emotional Intelligence using a deck of 52 cards (The Life Deck®)
* Accounting for non-Accountants made playful using deck of 52 cards (The Numbers Deck™)
* Discover your Purpose. Find your Ikigai. Live your Dream.
* Unleash your true potential using Brain Mapping.


He enjoys long-distance riding on two wheels, exploring new countries, engaging with people from different cultures, sing, and dance.

Q. How would you define your professional mission?

Helping individual ‘unpack’ their true calling and craft a living around it.


Q. What qualities does it take for someone to be successful in your line of work?

Patience, Perseverance and Perspiration.


Q. What is one of your most memorable career accomplishments?

Finding my Purpose.


Q. What are some career challenges on your radar?

Reaching global audience through my talks.


Q. What is the most rewarding part of your job?

Feels like I am on a perpetual holiday even when I am working.


Q. What legacy do you hope to leave through your work?


Pursue your Ikigai (Purpose) because it will create a ‘pull’ in your life rather than a ‘push’.


Q. What is the best career advice you ever received?


Follow your heart and silence your head.

By Administrator

Posted on June 27, 2020

Interview with the Top Leadership, Culture and Transformation Motivational Keynote Speaker, Dr. Suresh Devnani

International opening keynote speaker, Dr. Suresh Devnani is a four-time best-sellers list author, motivational keynote speaker on leadership, workplace culture, and the power of human connections. He brings this passion and energy for performance, purpose, and impact to events of all types, as well as to those he professionally mentors personally to strengthen their performance mindset and success in life, business, and careers.  In an interview with KnoWho Market, Dr. Suresh Devnani answered some of our sizzling questions.


Q. Introduce yourself to our audience. Tell us who you are and what you are currently focused on.

I dropped out of college to start what became a multi-million-dollar business in the early 1990s, only to realize that it left me deeply unfulfilled. Then I lost nearly all of it, a sum of US$26,906,053.95 overnight on a Gold futures contract. But losing it all put me on the journey to the most real sense of happiness I’ve ever felt.

My current focus is to empower struggling business leaders and individuals through the key message of building a sustainable future; one based on higher levels of consciousness and mental well-being as their competitive advantage in an ever-changing world.


Q. How would you define your professional mission?

My mission is to share my research on the benefits of positive psychology and happiness to create conscious organizations that nurture people, purpose, and communities to thrive.


Q. What qualities does it take for someone to be successful in your line of work?

Being authentic has allowed me to build genuine relationships. Moreover, it has allowed me to be more human, approachable, and trustworthy, which pays dividends as a speaker and trainer when it comes to my personal branding and success.

 

Q. What is one of your most memorable career accomplishments?

The greatest achievement in my life so far has been the gift to be able to inspire my audiences reach new levels of success in achieving personal and professional goals, breaking through barriers and being better than they ever thought possible.

 

Q. What are some career challenges on your radar?

The biggest challenge affecting professional speakers and trainers is not being able to physically interact with our audiences due to COVID-19. The second challenge is how to keep our virtual experience interactive.

 

Q. What is the most rewarding part of your job?

The most rewarding part of being a motivational speaker is being able to educate, encourage, and train professionals to reach new heights in their careers and personal development. In turn, supporting the motivator become more motivated with a positive outlook and helping others.


Q. What legacy do you hope to leave through your work?

The legacy, I want to leave as a leadership expert is that leading is not an elusive art that can be only practiced by the privileged. It is the responsibility for every man and woman who desires to make a positive difference in their lives and those depending on them.

 

Q. What is the best career advice you ever received?

The best advice I received was don't do for the money, do it for changing lives.

 


By Administrator

Posted on April 7, 2020

Your mornings are a blank slate, an opportunity to start again!

Courtesy of Julia Sudnitskaya/Shutterstock

Lessons From an Author Who Has Interviewed Over 300 High Achievers About Their Morning RoutinesYour mornings are a blank slate, an opportunity to start again!

How you start your day has everything to do with your success. The choices you make first thing in the morning are shaping your life for better or worst. Better morning routines help you achieve more, think clearly, and do things that actually matter. The importance of starting your day with intention is crucial for getting the results you need and making the most of your time every day. The minute you wake up, what you do both consciously and unconsciously forms the beginning linked actions that are shaping your growth and output. If you choose to start your day on purpose, you can read more 

By Administrator

Posted on March 24, 2020

Waking to Music (Not a Beeping Alarm) Can Help You Feel More Alert

Are you one of those people who just can’t seem to get going when you first wake up?According to a group of Australian researchers, your morning malaise may be related to the type of alarm you’re using.In fact, their research indicates that if you’re using a more jarring, harsh tone to wake yourself, it may actually work against you, leaving you feeling groggy.A more melodic alarm, however, may help you feel more alert.What the study foundThe study, which was published in the journal PLoS One, involved 50 people.Each person was given a questionnaire that they could complete anonymously at home.The respondents were asked about the type of sound they preferred to wake with, how they felt about that sound, and how alert or groggy they felt after waking up.Lead author Stuart McFarlane, a doctoral researcher at RMIT University, said his team found that alarm sounds people deemed to be “melodic” were linked with people feeling like they had an easier time becoming awake and alert.McFarlane explained that what makes a tone be perceived as melodic is the presence of at least two notes, time, and the sequence in which the notes are sounded in relation to each other.A melody is perceived as an “articulate entity or musical phrase,” he said.An example he gave of a melodic alarm tone is the introduction to Madonna’s song “Borderline.”This is in contrast to an alarm that repeats a single note, like a traditional alarm clock, or an alarm that’s tuned in to a talk radio station.McFarlane theorized that perhaps the rise and fall of notes in a more melodic alarm helps to focus our brain’s attention.A more monotonous “beep beep beep” alarm might raise anxiety and promote confusion.What we can take away from this studyMcFarlane said, “If we can counteract the symptoms of sleep inertia by any measure through the alarm sounds we use, it would be a great benefit to many.”Sleep inertia is the grogginess that we tend to feel when waking up.It can temporarily impair our ability to think, remember, and react.While it normally lasts about 30 minutesTrusted Source, it’s sometimes been reported to last as long as 2 to 4 hours, noted McFarlane.Research dealing with sleep inertia has important implications for Read more

By Administrator

Posted on March 16, 2020

The Neuroscience Behind Habit Change And four small steps to bring greater self-awareness into your daily life.

In her 2006 memoir, Eat, Pray, Love, Elizabeth Gilbert writes about a friend who exclaims when she sees a beautiful place, “It’s so beautiful here! I want to come back here someday!”“It takes all my persuasive powers,” writes Gilbert, “to try to convince her that she is already here.”This story is an illustration of the two networks in our brain that we use to process thoughts – the narrative network and the direct experience network. The narrative network is the default network from which we operate. We use this circuitry when we think about the past or the future. It is automatically triggered whenever we are not task-focused. And it is also our social network, where we focus on stories about ourselves, others, and situations. The brain hardwires everything that we repeatedly do – this is how habits are formed. So the stories we tell ourselves over and over become default paths, the circuitry the brain naturally activates. On the other hand, the direct experience network enables us to experience the present moment via our senses. It observes both outer and inner signals, but doesn’t judge them as good or bad. For example, you may do a quick body scan to observe how you are feeling in the moment before approaching a difficult conversation. Though many of us spend most of our time in the narrative network, you can benefit from the direct experience network with intentional practice.From an organizational perspective, these networks are active READ MORE

By Administrator

Posted on March 16, 2020

The Neuroscience Behind Habit Change And four small steps to bring greater self-awareness into your daily life.

In her 2006 memoir, Eat, Pray, Love, Elizabeth Gilbert writes about a friend who exclaims when she sees a beautiful place, “It’s so beautiful here! I want to come back here someday!”“It takes all my persuasive powers,” writes Gilbert, “to try to convince her that she is already here.”This story is an illustration of the two networks in our brain that we use to process thoughts – the narrative network and the direct experience network. The narrative network is the default network from which we operate. We use this circuitry when we think about the past or the future. It is automatically triggered whenever we are not task-focused. And it is also our social network, where we focus on stories about ourselves, others, and situations. The brain hardwires everything that we repeatedly do – this is how habits are formed. So the stories we tell ourselves over and over become default paths, the circuitry the brain naturally activates. On the other hand, the direct experience network enables us to experience the present moment via our senses. It observes both outer and inner signals, but doesn’t judge them as good or bad. For example, you may do a quick body scan to observe how you are feeling in the moment before approaching a difficult conversation. Though many of us spend most of our time in the narrative network, you can benefit from the direct experience network with intentional practice.From an organizational perspective, these networks are active READ MORE

By Renee Kalia

Posted on March 12, 2020

Why Customer Experience comes before the strategy

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." -- Warren Buffett

CS or CX or CE are not just buzz words. Customer Service-Customer Experience-Customer Engagement all require differing strategies for each despite the obvious crossover amongst them. There is growing evidence to support that business strategies (whether sales, IT platforms or marketing) ought to be built on customer experience first and not the other way around. To achieve the ultimate customer success solution and platform, it vital to learn from historic outcomes of negative consequences where new strategies were launched and how these impacted the business of a company.

It is too late when implementing a strategy (with all good intentions) that ends up upsetting both customers and the frontline staff. Usually, the implementation holds an investment behind it, so abandoning the strategy is not the best option. Caution should be taken as it generally paves the way for excessive NPS and KPIs with controlling dashboards that do little more than micro-manage the frontline staff - resulting in disengaged employees and unhappy customers. All is not lost though, there are ways of re-engaging frontline employees who can act as ambassadors for the customers.

Nothing wrong with NPS or KPIs either - but they should not be implemented as a knee-jerk reaction to a customer crisis. They are great tools that could enhance the relationship with with the customer. Before embarking on that - I would suggest its better to start with customer complaints, and look to mitigate the impact by gathering the intel so that milestones and actions are prioritised. If done right, it will halt the service issue with actions to reverse customer perceptions. Not ideal, but confirms a case for taking customer experience more seriously in order to achieve true customer success.



Deploying a strategy without assessing customer experience? 

Not recommended.


Customer service is all about the required responsiveness (help, advice, support etc) provided by a company to its customers. Customers are interacting with the company because they want something. Interaction occurs before, during and after the desired transaction. It is fair to say that a significant proportion of customer experience is heavily influenced by the customer service interaction. It is also fair to say that a significant amount of the interaction and approach CS teams can take is dictated by the tools and framework of processes used and other influential departments around them.
Customer experience (CX) is about the product of the interactions between a company and a customer throughout the duration of their relationship and how customers perceive these interactions. The overall customer experience is what stays with the customer and will ultimately decide if they will come back to you or recommend you. Customer service clearly plays an important role with the key difference being that customer service can be pinpointed to a specific department or individual. Customer experience however, is the responsibility of everyone at the company.
Customer experience is an emotional connection of how the customer perceives your brand. You can try to shape that experience into a positive one by engaging with the customer. This could be through social media, surveys, ad campaigns or direct interaction. This customer engagement is what helps you keep a customer and gets them coming back to you on a regular basis. These are all the aspects that ultimately make you feel something and can include everything from the way a product arrives, interaction with a customer service agent - or receiving a notification email. CX involves the integration of physical, emotional and psychological processes that occur throughout the customer journey.
Customer engagement is a communication connection between a consumer and a company through various channels. It is the means by which a company can create a relationship with its customer base. Traditional marketing methods are becoming less effective which makes customer engagement a vital area where companies can measure their effectiveness. Again, this could be classed as a specific area of customer experience and is usually more focused on sustaining and growing your audience. Customer engagement is the process of actively building, nurturing and managing relationships with customers. The more engaged your customers are with your brand the more likely they are to remain loyal and increase their lifetime value.

Create a successful strategy
Easier said than done. Everyone has a definition of what 'success' or 'good' looks like. None of it matters if your customer and client base are unhappy. The success will be short lived. It is a known fact that improving customer experience increases profit - same for improving employee engagement - it delivers increased productivity and reduced retention.
From personal experience (and I have 20+ years), CS, CX and CE are not considered technical disciplines and therefore open to numerous subjective views across the business - this makes the job hard for CS professionals. Everyone has an opinion on CS and more so where there is an in-house operation. The outsourced operations are generally more understanding as they operate across multiple verticals and have broader frontline skill sets.
Nothing wrong with in-house CS operations. They are a great way of building long term relationships with customers and have a greater chance of achieving true customer success.
If this was a blank sheet of paper, I would suggest starting with complaints and address the issues that customers are telling you about. No point venturing into external customer surveys if customers are contacting you and giving you the information. In parallel, collate the feedback from frontline - they are the ones who talk to customers and know better than senior management what the state of affairs really is.
Develop a strategy that includes input from frontline teams, engage customers as well and above all, make sure the process is stress tested before rollout.

Renee Kalia, CX Strategy Professional, Operational Expertise, Speaker, Trainer and Advocate of CX and Digital Transformation. 

By Administrator

Posted on March 9, 2020

Interview with the Notable Public Speaker Anil Jinsi

Inspiring and thought-provoking, Anil Jinsi is definitely one to learn from. In today’s world where matters on women empowerment, politics, international relations, education, parenting, and governance are becoming more and more widespread, there is bound to be misunderstandings which makes them important topics to discuss. With a background in Administration, Franchising, strategy-planning, Execution of Projects, Developing and Networking with New Enterprise, Anil’s keynotes can benefit healthcare professionals, businesses, educational institutions and more. We caught up with Anil and had a quick interview with him to hear to know more about him.




Anil Jinsi is the CEO of Tinklebloom life solutions Pvt LTD. With the explosion of his highly publicized professional experience and successes in the past, the entrepreneurial style of his management, he is wields an unprecedented respect in business circle. He has worked for Educational companies, since long and has thirty years of professional experience, out of which two decades have been spent with educational institutions having exposure and expertise in all segments- from Higher education to Information Technology and from Health care to Glamour Education.





He has been strategic Head and has held various senior positions in different organizations from time to time. From Vice-president to vice-chairman and now presently holding a global position in shipping industry. After calling it a day from professional life, he founded Tinklebloom life solutions pvt LTD, a company that provides “e-baby” solution earlier known as NIYOGA.

Hard core Educational Speaker, Golfer and Member of Various Prestigious Clubs, he is a member of Indian speakers bureau as well.


Q:    Tell us a bit about yourself.

A: I have been speaker since many years and have spoken on all topics, particularly women empowerment, politics, international relations, education, parenting, governance etc. Presently, I am focused on delivering my thought process on political situation across globe and fine governance along with women empowerment.

Q: How would you define your professional mission?

A: My mission is to accelerate the world's transition to fine Governance, by delivering my thought process so that Globe is free from some miseries at least due to misgovernance.

Q:         What qualities does it take for someone to be successful in your line of work?

A: Success cannot be defined by one single quality, characteristic or psychological trait, success is rather a delicately blended mixture of qualities, characteristics, and traits that if balanced in the right combinations will help one to attain the pinnacles of achievement. 

Q: What is one of your most memorable career accomplishments?

A: My accomplishments are many, but few of them are when I made multiple network of franchise across African, and Asian continent within the shortest period of one year. Second was when I spoke on political interference in education at CII in India, wherein all the audience got mesmerized. 

Q: What are some career challenges on your radar?

A: To be one of the leading speaker and to speak on Governance, Peace and Co-existence at one of the highest Global platforms like the UN.  Also, to make my venture E-baby successful so that happiness is created among desirous childless couples.

Q: What is the most rewarding part of your job?

A: Networking, Happiness, and gaining knowledge 

Q:         What legacy do you hope to leave through your work?

A: Integrity, in all I do. I endeavor to act in the best interest of all stake holders and those involved to exercise integrity with my personal and business dealing.

Q: What is the best career advice you ever received?

A: To develop Business Relationship, Building Network and to be determined 

By Claire Boscq-Scott

Posted on March 6, 2020

Left Brain V Right Brain

 When a person has access to both the intuitive, creative and visual right brain, and the analytical, logical, verbal left brain, then the whole brain is working… And this tool is best suited to the reality of what life is, because life is not just logical-it is also emotional!’

Stephen Covey

In a very simple way we have two sides of our brain; the left side of the brain, the neocortex brain or masculine energy/yang energy, helps us tell ‘what we do’ it is responsible for performing tasks that have to do with logic, it is also responsible for rational and analytical thoughts and language; it is the sales figures, the action, the ‘let’s go and do it’ attitude, it is also associated with the ‘Thinking’ and ‘Hearing’.

On the other hand, the right hemisphere, the limbic brain or feminine energy/yin energy, helps us tell our story, our why we do what we do, it performs tasks that have do with receptivity, that creative moment in the shower when you go EUREKA, it tells us about our emotions, motivation and feelings, such as trust and loyalty. It is associated with the 3 senses ‘Visual’, ‘Taste’, ‘Smell’.

We all have both masculine and feminine energy, and it was Carl Jung who first wrote about the necessary integration of both masculine and feminine energies in each person. Everyone, whether male or female, needs both kinds of energy to be truly successful in life. In general, women have a surplus of feminine energy, and must embrace the masculine side of themselves—their “animus.” For men, their job is to embrace their “anima”—or their feminine self.

It is the masculine energy that allows you to run your business more effectively. Masculine energy is “outward” focused, and likes to take action. The masculine energy can take risks and whether the results. It is assertive and self-protecting and without enough masculine energy, you can become weak and passive.
Feminine energy is extremely useful to have when you are providing your service. This energy is “receptive” and makes you an incredibly good listener and story teller. The feminine side is warm and open to others. It is nurturing and intensely relational, helping you to take care of people. These are wonderful qualities that allow you to connect with your clients and employees on a deep level and really understand their needs.

A few months ago, I had to go to my local Garden Centre as I want to buy some plants for a workshop I was organising. I didn’t have much time and I knew what I wanted to buy, so I knew it would only take me a few minutes. My neocortex brain was engage, I was in action, I parked, I walked through the entrance, I walked directly towards the plant section and then… my eye caught a sign on the side of the entrance door saying ‘Shoes, SALES’… and suddenly my limbic brain took over, my body moved direction, I turned and started walking towards the sign and the shoes sales department!!
Crazy right? I knew I had to go and buy those plants, but my sub-conscious was stronger and took me to the shoe department, have you ever had a similar experience?? right, I can see a few of you smiling, so you know what I mean… ultimately I did manage to buy my plants, but I also left with 2 pairs of shoes!

So the neocortex allows us to look through vast amounts of facts and figures, but it doesn’t drive behaviour. The limbic brain drives most behaviour and this is where we experience emotion, then it makes sense since people would make decisions based on emotions. We then back up those decisions with the neocortex part of our brain, this isn’t where memories are stored and so we might rationalize the decision but then the rationale goes away over time.
This is why it’s so confusing when we go shopping for a specific type of product that’s offering a range of similar features and benefits…

I get it, businesses need to have a stronger masculine energy to get the business running effectively, however imagine a world where business leaders would be more care into what they do, more compassionate by better communication, caring, supporting and engaging with their employees.
Imagine if they could be nurturing, valuing and guiding their customers through their journey in a creative and inspiring way at an emotional level, they would ultimately build a sustainable ‘Caring Service Culture’.


By Bobby Dsouza

Posted on March 3, 2020

Are you Strolling when it is time to Run ?

As an organization 
As a leader 
as a business 
as a professional 
there are times you will stroll
there are times when you may take it slow
there are stages for you to observe ,research & gain insight
but there comes a stage in business 
which requires you to sprint
it requires you to gather your team 
to display a sense of urgency 
where 'excuses stopping you' have to stop
this is the time when quick execution has to followup after a strategy break
You got to pick up pace 
You got to remove bottle necks stoppers
& lead with vigour & speed
don't try making changes when it is too late 
make it now
don't dry your energy maintaining the peace 
maintain the pace !
When you got to Run 
 just Run....
don't stroll...
just run!

By Administrator

Posted on January 19, 2020

Interview with Soraya M. Deen

Community Organizer and an award-winning International Peace Activist, Soraya Deen is the co-founder of Peace Moms(Promoting Christian and Muslim dialogue) and founder Muslim Women Speaker’s Movement. She is also a lawyer and an author and the lead organizer for Women's Initiatives of the Omnia Institute for Contextual Leadership. Strong-willed and charismatic, Soraya doesn’t mince her words in expressing the truth.  Her outstanding work inspired a colleague to recommend her for a 2018 Parliament of the World’s Religions Award. At the 2018 Parliament in Toronto, Soraya was honored with the 2018 Paul Carus Award. In an interview with MENA Speakers, Soraya M. Deen highlights her professional mission.

Q: Tell us who you are and what you are currently focused on?

A: Award-winning International Activist, Community Organizer. Founder of the FIRST International Muslim Women Speakers Bureau. Identifying, Recruiting and Training women and girls for public and corporate leadership.

Q: How would you define your professional mission?

A: Promoting Women’s Voices, Gender Equality and Human Rights for Women. Addressing religion-based Oppression, Dominance and Violence.

Q: What qualities does it take for someone to be successful in your line of work?

A: One must be HUNGRY…. Tenacity and courage. Willing to learn and unlearn.

Q: What is one of your most memorable career accomplishments?

A: Being honored with the 2018 Paul Carus Award at the Parliament of the World’s Religions for - “Outstanding work in the international interreligious movement working effectively toward the creation of a more just, peaceful, and sustainable world.”

Q: What are some career challenges on your radar?

A: Reaching out to Muslim Women to step into their POWER by contributing their gifts, talents, and abilities to transform our societies and influence and impact the world.

Q: What is the most rewarding part of your job?

A: Training and working with women and men across the world. Reminds me every day our oneness and that what happens to one affects us all.

Q:  What legacy do you hope to leave through your work?

A: People to take personal responsibility for the world they want to create. Stop judging and start loving.

Q: What is the best career advice you ever received?

A: Sometimes we must believe in other people’s faith in us until our faith kicks in. 

By Administrator

Posted on January 19, 2020

Interview with Soraya M. Deen

Community Organizer and an award-winning International Peace Activist, Soraya Deen is the co-founder of Peace Moms(Promoting Christian and Muslim dialogue) and founder Muslim Women Speaker’s Movement. She is also a lawyer and an author and the lead organizer for Women's Initiatives of the Omnia Institute for Contextual Leadership. Strong-willed and charismatic, Soraya doesn’t mince her words in expressing the truth.  Her outstanding work inspired a colleague to recommend her for a 2018 Parliament of the World’s Religions Award. At the 2018 Parliament in Toronto, Soraya was honored with the 2018 Paul Carus Award. In an interview with MENA Speakers, Soraya M. Deen highlights her professional mission.

Q: Tell us who you are and what you are currently focused on?

A: Award-winning International Activist, Community Organizer. Founder of the FIRST International Muslim Women Speakers Bureau. Identifying, Recruiting and Training women and girls for public and corporate leadership.

Q: How would you define your professional mission?

A: Promoting Women’s Voices, Gender Equality and Human Rights for Women. Addressing religion-based Oppression, Dominance and Violence.

Q: What qualities does it take for someone to be successful in your line of work?

A: One must be HUNGRY…. Tenacity and courage. Willing to learn and unlearn.

Q: What is one of your most memorable career accomplishments?

A: Being honored with the 2018 Paul Carus Award at the Parliament of the World’s Religions for - “Outstanding work in the international interreligious movement working effectively toward the creation of a more just, peaceful, and sustainable world.”

Q: What are some career challenges on your radar?

A: Reaching out to Muslim Women to step into their POWER by contributing their gifts, talents, and abilities to transform our societies and influence and impact the world.

Q: What is the most rewarding part of your job?

A: Training and working with women and men across the world. Reminds me every day our oneness and that what happens to one affects us all.

Q:  What legacy do you hope to leave through your work?

A: People to take personal responsibility for the world they want to create. Stop judging and start loving.

Q: What is the best career advice you ever received?

A: Sometimes we must believe in other people’s faith in us until our faith kicks in.